Shipping policy

At The Smart Buy, we aim to deliver your orders quickly, safely, and efficiently. Please read our shipping policy to understand how your orders are processed and delivered.

1. Order Processing

All orders are processed within 1–2 business days after receiving payment confirmation.

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • During high-demand periods, sales, or festive seasons, processing time may take slightly longer.

Once your order is shipped, you will receive a shipping confirmation message/email with tracking details.

2. Shipping Time

Estimated delivery times depend on your location:

Location Estimated Delivery Time
Metro Cities 1–4 Business Days
Tier 2 Cities 3–5 Business Days
Remote Areas 4–7 Business Days

Please note that delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

  • Free Shipping: Available on all the orders

  • COD Collection Fee (Non Refundable) : ₹20 for orders below 999/- only

Shipping charges (if applicable) will be displayed at checkout before payment confirmation.

4. Order Tracking

Once your order is dispatched, you will receive a tracking link via email or SMS or Whatsapp.

You can track your shipment on our website or through the courier partner’s website using the tracking number provided.

5. Delivery Attempts

Our courier partners will make 2–3 delivery attempts. If the delivery fails due to:

  • Incorrect address

  • Customer unavailable

  • Contact number unreachable

the order may be returned to our warehouse.

6. Delayed or Lost Shipments

While we work with reliable courier partners, delays may occasionally occur.

If your order has not arrived within 10 business days after dispatch, please contact our support team with your order number and tracking details.

7. Incorrect Address

Please ensure that the shipping address and contact number are correct before placing your order.

The Purple Tree would not responsible for delays or failed deliveries due to incorrect or incomplete addresses provided at checkout.

8. Damaged Package

If your package arrives damaged or tampered with, please:

  1. Do not accept the package if it appears severely damaged.

  2. Take clear photos of the package or Create a Video while opening the package.

  3. Contact our support team within 24 hours of delivery.

9. Contact Us

For shipping related queries, please contact us:

Customer Support
Email: 

Whatsapp Helpline : 

Response Time: Within 24–48 business hours